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The Derry Court Medical Practice now have the capability to offer video consultations to our patients. The aim is to help GPs reduce the number of visits to surgeries – preventing the risk of practice closure and ensuring vital GP services remain in place. If you would like to be consulted via video, please inform reception when booking the telephone appointment or note it on your online telephone appointment.
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Information
We aim to provide a high level of patient care. We do this by treating patients with dignity, respect and honesty. We work to protect and promote overall health and wellbeing in a nourishing and caring environment improving lives and ensuring that everyone counts as a worker and a user of the NHS.
IMPORTANT NOTICE!
The way you book appointments is changing. This is to bring the practice in line with NHS requirements.
As always, if you have a life-threatening emergency, please call 999 for emergency assistance.
From the 28 of March 2025, we are changing our appointments system to what is called Total Triage online. You will be able to book appointments in 2 ways from the 28 of March 2025:
1. You can use the Accurx system available to download from our website, to complete a questionnaire.
2. If you are not able to complete the online questionnaire for any reasons, you can use any telephone to complete the questionnaire. You will have to call the surgery as you would normally do, and a virtual assistant will help you to complete the questionnaire.
Either way, all our main appointments will be through the questionnaires. We will then review your response and determine the appropriate way to manage your concern or condition. If you require a face-to-face appointment, this will then be booked for the same day or up to 2 weeks depending on the clinical priority. You may also be directed to other relevant services such as the First Contact Physiotherapists.
You will still be able to book procedures such as immunisations and Cervical Cytology (Smear test) directly through reception or via links we will send you.
Thank you.
The Derry Court Medical Practice.
Online Service
Please register on the NHS app to use our online services:
https://www.nhs.uk/nhs-app/nhs-app-help-and-support/getting-started-with-the-nhs-app/logging-in-to-the-nhs-app/
We encourage everyone who has a smartphone and internet connection to register on the NHS app. Once registered for online services, you can view your medical record, including your test results.
REPEAT PRESCRIPTIONS
It is very easy and convenient to request your prescriptions online using the NHS App. We do not accept telephone requests for repeat prescriptions. If you do not have internet access to request your prescriptions online, you can use the prescription slip that the chemist gives you with your medications. Tick the items you want on the prescription slip, and bring the prescription slip to reception. You can also agree with the chemist to request your repeat medications for you. However, please note that this can cause delays. We do not take responsibility for the failure of the chemist to submit your requests in time.
To avoid any delays, we ask that you put in your requests for repeat prescriptions 5 working days before you run out.
Feel free to download our Practice Booklet
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Practice Hours
MONDAY: 8:00 – 18:30
TUESDAY: 8:00 – 18:30 (Every second Tuesday of the month we close at 13:00)
WEDNESDAY: 8:00 – 18:30
THURSDAY: 8:00 – 18:30
FRIDAY: 8:00 – 18:30
SATURDAY: Pre-bookable nurse appointments via reception
Location
The Derry Court Medical Practice
Unit 2/3, Derry Court, Derry Avenue
South Ockendon, Essex, RM15 5GN
Contact
TELEPHONE: 01708 607444 / 01708 607722
FAX: 01708 852276
Out-of-Hours
WE CLOSE ON ALL PUBLIC HOLIDAYS - IF YOU NEED TO SEE A DOCTOR AND IT CANNOT WAIT PLEASE CALL 111 OUTSIDE OF SURGERY TIMES AND YOU WILL BE TRANSFERRED TO THE OUT-OF-HOURS SERVICE.
NHS 111
In the case of urgent need when the practice is closed you can call NHS 111 on 111 to speak to a triage nurse. Your needs will be assessed and advice offered or arrangements made for you to see a doctor.
Acute Emergencies
Always dial 999 in an Acute emergency. Symptoms such as chest pains and/or shortness of breath constitute an emergency.
